X'Tan Ha Waterfront Resort

Quick Facts

Overview

X'Tan Ha Waterfront Resort sits on a secluded stretch of white-sand beach on Ambergris Caye near San Pedro. There is no on-site fitness centre or gym. The resort’s concierge arranges mainland and island tours, transportation, and special requests for guests, and complimentary round-trip transfers are provided from the San Pedro airstrip or ferry terminal on a scheduled hourly basis. Ka'Kau Restaurant & Bar overlooks the Caribbean Sea and offers breakfast, brunch, lunch, and dinner. Accommodation options include Beachfront, Pool-View, Sea-View, and Garden Villas, Two-Bedroom Villas, Casitas, and Pool-View Apartments. Every villa is air-conditioned, fitted with ceiling fans, and provides either a balcony or patio; Pool-View Apartments include microwave, coffee maker, and other small appliances instead of a full kitchen. Windows are fully screened, and complimentary mosquito repellent is available on request. The resort maintains a private dock from which snorkelling excursions—including guided night trips to Hol Chan Marine Reserve—depart. A mandatory 10 % service charge is applied to the nightly room rate. If a storm requires evacuation, any unused portion of the stay is refunded.

Offerings, Features, or Content

How It Works

  1. Transportation
    • Complimentary scheduled hourly shuttle connects the San Pedro airport or ferry terminal with the resort; a timetable is provided after reservation.
    • Private transfers outside the regular schedule cost US $50 per one-way trip and may be cancelled free of charge up to 24 hours in advance.

  2. Booking & payment
    • The remaining balance for a stay is normally processed 30 days before arrival; guests may arrange alternative payment methods or instalment plans by contacting the Reservations Team before the due date.
    • A mandatory 10 % service charge is added to the nightly room rate.

  3. Pre-arrival & check-in
    • Detailed check-in instructions, the shuttle timetable, and any confirmed activity vouchers are emailed within 72 hours before the scheduled arrival date.

  4. Cancellations & contingencies
    • If a storm requires evacuation, the resort assists guests in departing safely and refunds any unused portion of the stay.

Audience & Use Cases

Practical Information

Key Entities and Definitions

Additional Facts

Frequently Asked Questions

What is X'Tan Ha – The Waterfront Resort?

X'Tan Ha is a beachfront resort on Ambergris Caye, Belize that offers villa-style accommodations, two pools, a private beach, and an on-site restaurant and bar.

Where exactly is the resort located?

The property sits 7.2 miles north of San Pedro Town on Ambergris Caye, Belize.

How far is the resort from downtown San Pedro?

It is approximately 12 km (about 7.5 miles) from the center of San Pedro.

What types of accommodations are offered?

Options include Beachfront Villas, Pool-View Villas, Sea-View Villas, Garden Villas (one-bedroom and two-bedroom), and Casitas.

What amenities are included in the villas?

Each villa has air-conditioning, ceiling fans, a seating area, a flat-screen cable TV, a fully equipped kitchen, a private bathroom with toiletries, and a balcony overlooking the pool or the Caribbean Sea.

Do the rooms come with kitchens?

Yes, all villas feature a full kitchen for guest use.

What on-site facilities are available?

Guests have access to two outdoor pools, a large tropical garden, a sun terrace, a private beach with a dock, barbecue facilities, and a lounge area.

Is there an on-site restaurant and bar?

Yes, the resort’s Ka'Kau restaurant and bar serves local and international dishes along with Caribbean cocktails.

What type of breakfast is provided?

Continental and American breakfast options are available.

Does the resort have swimming pools?

Yes, there are two resort-style outdoor pools with lounge chairs.

Is there a private beach area?

The resort is situated directly on a private stretch of beach and has its own dock.

What recreational and non-motorized water-sport activities can guests arrange through the resort?

Guests can enjoy kayaking, cycling & paddle boarding, which the property can arrange or rent on site. Staff can also help organize excursions such as trips to nearby sites like Hol Chan Marine Reserve (11 km away).

Can the resort arrange golf cart rentals, and what are the minimum age and license requirements?

Yes. Resort staff can organize golf cart rentals for guests. Renters must be at least 18 years old and hold a valid driver’s license with an “H” or “A” endorsement.

Are weddings or events hosted on site?

The resort offers beachfront wedding and event services overlooking the Caribbean Sea.

Are there any special packages or deals?

Current promotions include the “UnBelizeable Deal” and the “Island Comfort Package,” listed on the resort’s website.

What are the check-in and check-out times?

Check-in is from 15:00 to 20:00 (3 PM – 8:30 PM) and check-out is by 11:00 AM.

Is there a minimum age for check-in?

The minimum check-in age is 18.

What are the front-desk hours?

The front desk operates daily from 6:00 AM to 9:00 PM.

How do I arrange the transfer to the resort?

Contact the property at least 72 hours before arrival using the details on your booking confirmation to schedule the pick-up.

How long is the trip from the San Pedro airport to the resort?

The drive takes about 15 minutes.

Is parking available at the resort?

Private on-site parking is provided free of charge.

Is high-speed Wi-Fi included throughout the property, and what speeds can guests expect?

Yes. Complimentary Wi-Fi is available across the entire resort, and guestrooms provide speeds of 50 Mbps or higher.

Which payment methods are accepted?

American Express, Visa, Mastercard, Discover, and cash are accepted.

Are children welcome at the resort?

Children of all ages are allowed.

Are cribs or extra beds provided?

No cribs or extra beds are available.

Can I bring my pet?

Pets are not permitted.

What is the cancellation policy?

Cancellation and prepayment terms vary by room type; full details are displayed during the booking process.

Are the rooms non-smoking?

All listed rooms are designated non-smoking.

How do past guests rate the resort?

Booking.com guests give the property an overall score of 8.9/10 from 125 reviews, with staff rated 9.6 and facilities 9.4.

What spa and massage treatments are available at X'Tan Ha – The Waterfront Resort?

Guests can book a variety of spa services, including Swedish and deep-tissue massages as well as beach-side treatments, through the resort’s on-site service team.

Do the villas include an in-room safe?

Yes, every villa is equipped with an in-room safe for secure storage of valuables.

Is on-site car rental available?

Yes, the resort provides car-rental services that can be arranged through the front desk.

What are the transportation options from Philip S. W. Goldson International Airport (BZE) to the resort, and can the resort arrange the regional flight?

The resort can arrange a 17-minute regional flight to San Pedro Air Strip (about USD 170 per person round-trip), where a representative meets guests for an hourly shuttle to the property (surcharge). Guests may also taxi to the Belize City water-taxi dock, take a boat to San Pedro, and then use the resort’s transfer service from the town dock (surcharges apply).

Is breakfast included in the room rate?

Yes. The resort provides a complimentary full breakfast for every registered guest.

Does the resort offer bicycle rentals?

Yes, guests can rent bicycles directly through the resort’s on-site service desk.

Are service animals permitted at the resort?

No. The property policy specifies that neither pets nor service animals are allowed on site.

Can the resort arrange scuba-diving or fishing excursions?

Yes. Staff can organize on-site scuba diving, fishing trips, and other water-based activities directly from the property.

Do children stay free, and if so, what is the age limit?

Yes. One child aged 11 or younger may stay free when using existing beds in the parent or guardian’s villa.

Do the villas include streaming-capable televisions?

Yes. Each villa is equipped with a 32-inch TV that supports Netflix and other streaming services alongside standard cable channels.

Is there a computer station available for guest use?

Yes. Guests have access to an on-site computer station during their stay.

Do the villas include a tea or coffee maker?

Yes. Every accommodation is equipped with an in-room tea/coffee maker for guest convenience.

Is a government-issued photo ID and credit card required at check-in?

Yes. All guests must present a valid photo ID and a credit card upon arrival to complete the check-in process.

Do the villas come with a hair dryer?

Yes, every villa bathroom is equipped with a hair dryer for guest use.

Is drinking water readily available on site?

Yes, the resort provides a water dispenser that guests can use throughout their stay.

Can the resort assist with booking local tours or attraction tickets?

Yes, the front desk offers tour and ticket assistance and can arrange excursions such as trips to the Hol Chan Marine Reserve.

Does the resort have a beach bar on site?

Yes. In addition to its main restaurant, X'Tan Ha features a beachfront bar where guests can enjoy drinks right on the sand.

How can I contact the resort directly?

You can reach the property by phone at +501 226-4398 or by emailing reservations@xtanha.com.

What should I do if I will arrive after 7:30 PM?

Guests expecting to arrive later than 7:30 PM must contact the resort in advance using the details on the booking confirmation so staff can arrange late check-in.

Can I request early check-in or late check-out, and are there any associated availability conditions?

Yes. Early check-in and late check-out can be requested through the front desk or concierge, but approval is strictly subject to availability and the timing of incoming guests. Please contact the resort in advance or note your preference during booking so the team can verify whether they can accommodate your request.

Are rollaway or extra beds available at the resort?

No. The property does not provide rollaway or extra beds for any room type.

Are sun loungers and umbrellas provided at the pools?

Yes. Both outdoor pools are equipped with sun loungers and pool umbrellas for guest use.

Do the villas include a private balcony or patio?

Yes. All villas feature a private balcony or patio with views of either the swimming pool area or the Caribbean Sea.

What type of cuisine is served at Ka'Kau Restaurant?

Ka'Kau Restaurant offers American, Caribbean, and Mexican dishes and is open for breakfast, lunch, and dinner.

Is daily housekeeping service provided?

Yes. The resort supplies daily housekeeping to keep guest villas clean and well-maintained throughout the stay.

Are vegetarian, vegan, or other special dietary menus available at the on-site restaurant?

Yes. The on-site restaurant makes every effort to accommodate vegetarian, vegan, and other special dietary requirements.

Is babysitting or childcare service available at the resort?

Yes. Babysitting services are available for an hourly fee and can be arranged through the front desk or the concierge. Service availability is confirmed.

What are the daily operating hours of Ka'Kau Restaurant & Bar, and at what time does breakfast service begin each morning?

Ka'Kau Restaurant and Bar is open daily from 8:00 AM to 9:00 PM, with breakfast service beginning at 8:00 AM.

Is a security or incidental deposit required at check-in, and if so, what amount?

X'Tan Ha – The Waterfront does not require a security or incidental deposit at check-in. Room charges are paid in full before arrival; only any outstanding balances for guest-arranged taxi services, special amenities, or tours must be settled upon check-in.

What are the opening and closing times of the resort’s swimming pools?

The resort’s swimming pools are accessible around the clock. Guests may use them at any time, 24 hours a day, seven days a week.

Is there a resort fee or any mandatory additional charges besides room rate and transportation costs?

A mandatory service charge equal to 10% of the nightly room rate is applied to cover staff gratuities, eliminating the need for additional tipping at checkout. Transportation fees are only assessed if transfers are not included in the booked package; guests who arrange their own transport are responsible for those costs.

Does the resort provide airport or ferry transfers, and what is the cost?

The resort’s scheduled hourly shuttle between San Pedro airport or town and X'Tan Ha is complimentary for all guests, regardless of the booking channel. The timetable will be provided once your reservation is confirmed. If you require transportation outside the regular schedule, a private transfer can be arranged for USD $50 per one-way trip.

Is there an on-site fitness centre or gym?

There is no on-site fitness centre or gym. Guests will not find fitness facilities on the property.

Does the resort provide room service or in-villa dining options?

The information is not available in the knowledge base.

What are the average nightly room rates for each villa type across different seasons?

Rates vary by season, holidays, and villa type, with current pricing available in the rates section of the website. Generally, nightly rates range from US$225 to US$395.

Are any villas or common areas wheelchair-accessible, and what accessibility features (e.g., ramps, grab bars, roll-in showers) are available for guests with disabilities?

No. None of the villas or common areas are wheelchair-accessible: the property has no exterior ramps, step-free pathways, or roll-in showers. While select guest bathrooms are fitted with grab bars, the resort does not provide other ADA-compliant features such as handrails or rail systems.

Are meals other than breakfast—such as lunch, dinner, or all-inclusive plans—available as part of a package?

Yes. Guests may arrange additional meal plans, including options beyond breakfast, when making their reservation.

Is there an environmental or sustainability policy in place at the resort?

Yes. The resort has an environmental and sustainability policy in place.

How far is Hol Chan Marine Reserve from the resort?

Hol Chan Marine Reserve is approximately 6.8 miles (about 11 km) from X'Tan Ha, and the front desk can help arrange excursions to the site.

What bed configurations are offered in the different villa categories?

Most one-bedroom villas (Beachfront, Pool-View, and Sea-View) include one queen bed in the bedroom and a sofa bed in the living room. The Casita has a single queen bed, the One-Bedroom Plus Den Garden Villa provides two twin beds and one full bed, and the Two-Bedroom Villa features a queen bed in the first bedroom and a full bed in the second.

Are beach towels, snorkel gear, and other equipment provided free of charge or available to rent?

Beach towels are provided at no additional charge with your room. Snorkeling gear is available for rent through the resort’s on-site dive shop, which also handles equipment rentals for scuba-diving excursions and can organize water-based activities directly from the property’s private dock.

Is luggage storage available before check-in or after check-out?

Yes. Luggage storage is available for guests both before check-in and after check-out.

Is there a minimum-night stay requirement during peak seasons or holidays?

A minimum stay is required. Guests must book at least two nights during high season and at least three nights during the peak period of December 20 – January 10.

Are beach and pool towels provided to guests, and is there any fee or deposit required?

Yes. Beach and pool towels are provided to all guests at no additional charge, and no deposit is required.

Is grocery shopping or a convenience store available on site or within walking distance of the resort?

The resort does not have an on-site grocery or convenience store. There are also no such facilities within walking distance.

What safety or security measures are in place on the property after front-desk hours (e.g., 24-hour security staff, gated entry)?

On-site security personnel are stationed at the property from 3:00 PM to 6:00 AM. This schedule ensures guest safety during hours when the front desk is unattended.

Does the resort have contingency or refund policies for weather-related disruptions such as hurricanes?

If a storm requires evacuation, the resort will assist all guests in departing safely. Any unused portion of the stay will be refunded.

Are COVID-19 testing services available on site or nearby for guests who require a pre-departure test?

Belize currently does not require travelers to obtain a pre-departure COVID-19 test.

Do the villas have air-conditioning and ceiling fans?

Yes. Every villa is fully air-conditioned and also equipped with ceiling fans for additional comfort.

Does Ka'Kau Restaurant offer brunch and ocean-view dining?

Yes. Ka'Kau Restaurant serves breakfast, brunch, lunch, and dinner, and its seating area overlooks the Caribbean Sea.

What is the resort’s official star rating?

X'Tan Ha – The Waterfront Resort is categorized as a 4-star, upscale property according to its Expedia listing.

Will I receive pre-arrival check-in instructions?

Yes. Guests are emailed detailed check-in instructions within 72 hours before their scheduled arrival.

Is there a concierge service to help plan activities and special requests?

Yes. A concierge team is available during front-desk hours (6:00 AM – 9:00 PM) to arrange tours, golf-cart rentals, transfers, spa treatments, childcare, and other guest requests.

How can I submit special requests—such as dietary needs or notice of late arrival—before my stay?

You may enter requests in the Special Requests box during online booking, or contact the resort directly using the phone or email provided on your confirmation. All requests are subject to availability and may incur additional charges.

How do guests rate X'Tan Ha – The Waterfront Resort on Expedia?

The resort holds a score of 9.2 out of 10 on Expedia, based on 687 verified guest reviews.

Do the bathrooms include complimentary toiletries?

Yes. Every villa bathroom is stocked with free toiletries for guest use.

Is X'Tan Ha – The Waterfront listed as a Travel Proud certified property?

Yes. The resort’s Booking.com listing confirms that X'Tan Ha participates in the Travel Proud program.

Do the villa bathrooms have showers or bathtubs?

Room descriptions specify that each villa bathroom includes a shower along with complimentary toiletries and a hair dryer.

Does the resort offer parasailing, and how can I book it?

Yes. Parasailing is one of the on-site water-sport activities available at X'Tan Ha. Simply contact the front desk or concierge during your stay to schedule a session.

Are stand-up paddleboards available for guest use?

Yes. The resort keeps paddleboards on site, and guests can arrange to use them through the activities desk or front desk.

Can snorkeling, fishing, or tour boats pick up guests directly at the resort?

Yes. X'Tan Ha has its own private dock, so water-based excursions and transfers can depart from—and return to—the resort itself.

Can the resort arrange snorkeling excursions to the Mexico Rocks marine site?

Yes. X'Tan Ha is situated close to Mexico Rocks, and the concierge can organize snorkeling trips that depart directly from the resort’s private dock.

Are rowing or canoeing activities available on site?

Yes. The activities desk can set up non-motorized water sports such as rowing or canoeing using equipment kept at the resort.

What benefits do I receive when I book directly through X'Tan Ha’s official website, and does it guarantee the best available rate?

Booking directly with X'Tan Ha guarantees the best available price for your stay and includes complimentary round-trip resort transfers and daily breakfast.

Will a resort representative meet me upon arrival in San Pedro, and how frequently do the shuttles run between San Pedro Town and X'Tan Ha?

Yes. A X'Tan Ha staff member greets you at either the San Pedro Air Strip or the town’s ferry dock and directs you to the resort’s shuttle. The shuttle departs on certain hours, this hours will be sent to you after confirming the booking.

Is there an on-site ATM or currency-exchange facility, or do guests need to go to San Pedro Town for cash?

No. There is no ATM or currency-exchange facility on the resort grounds, nor within walking distance. Guests who need cash withdrawals or currency exchange must travel to San Pedro Town.

Does Ka'Kau Restaurant offer a children’s menu or provide high chairs for younger guests?

Yes. Ka’Kau Restaurant offers a children’s menu and high chairs for younger guests.

Are there designated smoking areas on the property?

Yes. While all rooms are non-smoking, the resort provides designated outdoor smoking areas where guests may smoke.

What are the operating hours of the spa and massage services, and how can guests schedule appointments in advance?

The spa and massage services are available during regular business hours and operate strictly by appointment. Guests are encouraged to contact the spa in advance to secure their preferred time.

What electrical voltage and plug type are used in the villas, and should international travelers bring a power adapter?

The villas use the same 110-volt outlets and Type A/B plugs found in the United States. Guests arriving from regions that use different plug styles or voltages should bring an appropriate adapter, as the resort does not supply power converters or adapters.

Are baby amenities such as high chairs, baby baths, or stroller rentals available for families with infants?

Yes. High chairs, baby baths, and stroller rentals are available for families traveling with infants.

Are there trained lifeguards on duty at the beach or swimming pools, and during what hours?

There are no trained lifeguards on duty at either the beach or the swimming pools; all swimming is undertaken at guests’ own risk.

Does the resort have a backup generator or emergency power source in case of outages?

The resort does not operate a full-property backup generator. Emergency power is limited to the water system, so electricity in guest areas cannot be guaranteed during an island-wide outage.

Does the resort operate a kids’ club or supervised activity program for children?

The resort does not operate a dedicated kids’ club or any supervised activity program for children. Parents or guardians should make their own arrangements for child supervision during their stay.

What medical or first-aid assistance is available on site, and how are emergencies handled after front-desk hours?

Although X'Tan Ha does not maintain an on-site clinic, all employees—including the resident manager who lives on the property—are trained in basic first aid and can provide initial assistance at any time, even when the front desk is closed. For more serious situations the resort can arrange for an on-call doctor to visit the property, and the nearest medical clinic is approximately 7 miles away.

Do resort staff speak multiple languages, and which languages are available at the front desk?

Yes. Front-desk staff are fluent in both English and Spanish, and additional multilingual team members are available to assist international guests as needed.

What are the age or certification requirements for guests who wish to participate in scuba-diving or parasailing activities arranged by the resort?

Eligibility is governed by the resort’s partnering dive operator, and participants must be at least 15 years old.

Does the resort allow the recreational use of drones on its property and beachfront areas?

Recreational drones are not permitted anywhere on the resort grounds or beachfront. Belize law restricts drone operations in these areas.

Does the resort offer private dining experiences such as beach-side dinners or in-villa chef services?

The resort offers private dining on the beach and on the dock. In-villa chef services are not available.

Beyond massage treatments, does the resort have a full spa facility with features like a sauna, steam room, or jacuzzi?

The resort does not offer a full spa with amenities such as a sauna, steam room, or jacuzzi. However, Rose Spa Services can provide additional beauty treatments, including manicures, pedicures, and facials.

Is X'Tan Ha an Expedia VIP Access property, and what in-stay benefits do eligible members receive?

Yes. X'Tan Ha – The Waterfront Resort is listed as an Expedia VIP Access property. Eligible Expedia members can receive complimentary room upgrades, early check-in, and late check-out when available, and those who have reached at least Silver tier can save 15 % or more on qualifying rates.

Is X'Tan Ha – The Waterfront Resort open year-round?

Yes. The resort’s public profile indicates it is “always open,” meaning it operates continuously throughout the year without seasonal closures.

Does the resort accept contactless or mobile payment methods such as Apple Pay or Google Pay at the front desk, restaurant, and bar?

Contactless payments are not accepted at X'Tan Ha

Do the resort’s wedding packages include assistance with obtaining a Belize marriage license and on-site coordination services?

Yes

Are there established quiet-hours or a curfew policy on the property to ensure a peaceful environment at night?

No there are not established quiet hours

Does X'Tan Ha have an on-site gift shop or convenience boutique where guests can purchase snacks, toiletries, or souvenirs?

Yes, our reception area does offer snacks, beverages, toiletries and souvenirs.

Do guests need dinner reservations at Ka'Kau Restaurant, and how far in advance can they be made?

Dinner reservations are not required, but are recommended. A half day in advance is a good timeframe for reservations.

What is the resort’s policy on bringing outside food and beverages into villas, the beach, or pool areas?

You can bring your own food and groceries to your villa, the beach or the pool

What are the starting prices and inclusions of the resort’s wedding packages?

Wedding packages are completely customizable therefore guests should contact us for pricing. They can include any combination of the following: romantic dinner, music, cake, photography, spa services, floral arrangements, catering and bar services.

Are laundry or dry-cleaning services available on site, and what are the current rates?

Yes. The resort offers on-site laundry and dry-cleaning services for guest convenience. Laundry is currently priced at US$12 per load, and dry-cleaning costs vary by item and are quoted on request.

Is either of the resort’s swimming pools heated during cooler months, and what is the typical water-temperature range?

The swimming pools are not heated. The typical temperate is around 80-85 degrees year round, even in cooler months

Are beach umbrellas, shaded cabanas, or loungers provided on the resort’s private beach, and is there any cost or reservation system for using them?

loungers with beach umbrellas are offered on a first-come, first-served basis

Does X'Tan Ha offer professional photography or videography services for weddings and other on-site events, and what are the package options or pricing?

X'Tan Ha offers professional photography and videography services for weddings and other on-site events. Multiple package options are available; for details and pricing, please contact bookings@brilliancebelize.com.

Do the villa kitchens come stocked with basic cooking essentials such as cooking oil, salt, pepper, and dish-washing supplies, or must guests supply these items themselves?

Villa kitchens are furnished with basic cooking utensils and stocked with salt and black pepper. Guests are responsible for bringing other cooking essentials, such as cooking oil, additional spices, and any other ingredients. Dish-washing supplies are provided.

Is the high-speed Wi-Fi available throughout all common areas—including the beach, dock, and restaurant—or only inside the villas, and does it maintain the same 50 Mbps speed in those areas?

High-speed Wi-Fi is available property-wide—inside the villas and across all common areas, including the beach, dock, and restaurant. The network is engineered to deliver reliable coverage throughout the resort.

Are child safety seats or booster seats available in the resort’s shuttle vehicles and arranged transfers for families traveling with young children?

Child safety seats and booster seats are not supplied in the resort’s shuttle vehicles or arranged transfers. While the vans are spacious, well-maintained, and designed for comfortable, safe travel, families requiring a child or booster seat should bring their own for use during transport.

What is the maximum guest capacity that the resort can accommodate for on-site beachfront wedding ceremonies and receptions?

The resort can host on-site beachfront wedding ceremonies and receptions for approximately 70–80 guests. Exact capacity depends on the chosen event layout and style.

Are wheelchair-accessible vehicles available for the resort’s airport or town transfers to assist guests with mobility impairments?

The resort’s standard van transfers are not wheelchair-accessible. Drivers will nonetheless assist guests with mobility needs to ensure a comfortable journey. Please advise the resort in advance of any required special assistance so appropriate arrangements can be made.

Does the resort offer an eco-friendly housekeeping option that allows guests to reuse towels and linens to reduce environmental impact?

Housekeeping is available either daily or on an alternate-day schedule, based on the guest’s preference. To support sustainability, guests can hang towels to indicate they wish to reuse them, while any towels left on the floor will be replaced with fresh ones.

What insect-control or mosquito-prevention measures are in place at the resort, and are mosquito nets or fully screened windows provided in the villas?

All villa windows are fully screened to keep insects out while maintaining natural airflow. Complimentary mosquito repellent is available on request; guests can obtain it at any time during their stay by contacting the front desk.

Does X'Tan Ha provide or help arrange emergency medical evacuation (by boat or air) in the event of a serious health incident?

X'Tan Ha partners with Triple R Emergency Services to provide rapid medical support. For serious incidents requiring advanced care, staff can arrange air evacuation to hospital facilities in Belize City. This service carries an additional cost, and the resort team will manage all coordination on the guest’s behalf.

Are all villas and common areas equipped with smoke detectors and fire-extinguisher systems, and what other fire-safety measures are in place on the property?

All guest villas are fitted with smoke detectors and fire extinguishers. Each villa also provides clearly posted evacuation instructions and a detailed property map to support a swift, safe exit if required.

Does the resort offer a complimentary welcome drink or any arrival amenity for guests at check-in?

Upon check-in, every guest enjoys a complimentary welcome amenity that includes scented refresher towels, a cold welcome drink, and pool towels. Kayaks and paddleboards are also available throughout the stay at no extra charge.

Can two or more villas be guaranteed as adjoining or adjacent for families or groups, and are there any connecting-door options?

The resort can accommodate requests for adjoining or nearby villas for families or groups, and all units are within a five-minute walk of one another due to the property’s compact layout. Two villas with an interior connecting door can be guaranteed, subject to availability at the time of booking. Guests are advised to state their preferences in advance so suitable accommodations can be secured.

Is there a curfew or gate-closure time for the property, and how can guests re-enter the resort after hours if they return late from town?

The front gate closes at 9:30 PM for guest safety and privacy. Security personnel remain on duty 24/7 and will open the gate for guests returning after hours, ensuring secure entry at any time.

Are irons and ironing boards provided in the villas, or can they be requested from housekeeping?

Irons and ironing boards are supplied in every villa. Should one be missing, guests may request it from housekeeping.

What is the depth range of the resort’s swimming pools, is there a shallow end suitable for children, and are beach toys provided?

The resort features two outdoor pools. One pool is family-friendly with clearly marked shallow sections designed for young swimmers, while the second pool is deeper and geared toward adult swimming and relaxation. Complimentary beach toys can be picked up at the lobby.

Does the resort permit non-registered visitors (friends or family staying elsewhere) to visit guests on the property, and are there any fees or time restrictions for such visits?

Non-registered friends and family may visit guests on the property after checking in at the front desk. There is no visitor fee, but visitors may not stay overnight and do not have access to resort amenities.

Is fishing gear (rods, tackle, bait) available for rent on site, or must guests bring their own equipment when booking fishing excursions through the resort?

The resort does not offer on-site rental of fishing rods, tackle, or bait. Guests booking a fishing excursion through the property will receive all required equipment from the tour operator.

Are pool and beach areas equipped with life vests or flotation devices for children and inexperienced swimmers?

Life vests and flotation devices are available for children and inexperienced swimmers at both the pool and beach areas. Guests may request this safety equipment at any time.

Are barbecue grills available on site, and is there a fee to use them or have staff grill for us?

Yes. Barbecue facilities are located on the property; however, guests may not operate the grills independently. The resort can arrange a chef-prepared barbecue or freshly grilled fish at the grills upon request, and this service is available for an additional fee.

What government taxes (e.g., Belize hotel tax or GST) are added to room rates and other on-site purchases, and what are the exact percentages?

A Belize Hotel Tax of 9% is applied to every room rate, along with a 10% service charge.

Is the tap water safe to drink, and is purified water supplied in the villas or at refill stations around the resort?

Tap water in the villas and public areas is not recommended for drinking. Each villa is stocked with a complimentary 5-gallon container of purified water that is replenished as needed, and additional purified water is available in public areas, including the restaurant, at no extra cost.

Is staff available to help after the front desk closes, and whom should I contact in an emergency late at night?

Yes. While the front desk operates from 6:00 AM to 9:00 PM, security personnel are on duty from 3:00 PM to 6:00 AM, and a resident manager lives on site. Guests who need assistance when the front desk is closed should approach the security team, who can summon the manager or other trained staff if necessary.

How long does the taxi ride from Philip S. W. Goldson International Airport (BZE) to the Belize City water-taxi dock take?

The taxi journey from the international airport to the Belize City water-taxi dock takes about 25 minutes and carries a surcharge payable directly to the driver.

How close is the nearest beach to X'Tan Ha – The Waterfront Resort?

The property fronts its own shoreline, with the nearest beach located roughly 150 ft (about 45 m) from the accommodations.

Which airports are closest to the resort and how far away are they?

San Pedro Airport is about 7 mi (11 km) from the resort; Caye Caulker Airport is approximately 20 mi (32 km) away; and Caye Chapel Airport lies roughly 23 mi (37 km) from the property.

Are kayaks and stand-up paddleboards complimentary for guests, or is there a rental fee?

Kayaks and paddleboards are available to all guests throughout their stay at no extra charge; simply request them at the activities or front desk.

Does the resort’s spa menu include hot-stone massage treatments?

Yes. Guests can book hot-stone massages along with other options such as Swedish, deep-tissue, and beach-side treatments.

What are the current rental rates and insurance requirements for golf carts arranged through the resort?

Golf carts arranged through the resort rent for approximately USD 50–90 per day and are provided as street-legal, gas-powered vehicles with a full tank, a pre-rental safety inspection, and local driving support. The rate includes basic third-party liability insurance covering injury or damage to others, while damage to the cart itself is excluded unless optional coverage is purchased. In the event of an accident, Belize law requires a police report before any insurance claim can be processed.

What is the price list for bicycle rentals, and are helmets or child seats provided?

Bicycles are available to rent at USD $5.00 per hour. Helmets are neither required nor provided, and child seats are not currently offered.

Can the resort pre-stock villa kitchens with groceries on request, and what service fee or delivery cost applies?

Yes. The resort can pre-stock your villa kitchen with groceries before arrival, and a service/delivery fee will apply, calculated according to the total value and quantity of the items requested.

Is there a published spa treatment menu with durations and prices for massages, facials, and other services?

Yes. A comprehensive spa and massage menu, detailing each treatment along with its duration and price, is provided to guests at booking, reiterated in pre-arrival communications, and supplied again at check-in for easy reference.

Does the resort schedule any regular evening entertainment or live music events, and on which nights do they occur?

The resort offers regular evening entertainment that includes live music for guests. Performances take place on weekends, most frequently on Saturday evenings.

What is the approximate interior size (square footage or square meters) and exact room layout for each villa category?

Seafront Villas, Sea View Villas, Pool View Villas, One Bedroom Garden Villas, and Casitas each offer approximately 600 sq ft of interior space. One Bedroom Plus Den Garden Villas provide about 680 sq ft, while Two Bedroom Garden Villas span roughly 900 sq ft.

What are the inclusions and per-person prices for optional lunch, dinner, or full-board meal plans available through the resort?

Optional meal plan packages include specially curated three-course menus and can be added to select room bookings. Guests may also choose to dine à la carte at any time, with menu pricing varying by individual selection.

If early check-in or late check-out is approved, is there an additional fee and what are the exact charges?

Early check-in and late check-out are granted subject to availability at the time of request. A complimentary grace period of up to one hour is provided, after which an additional fee of USD $15 per hour applies.

What are the package inclusions and per-person prices for the resort’s private beach-dining experiences?

The resort offers an exclusive private romantic beach dinner experience for couples. The package features a dedicated beachfront dining setup for an intimate evening and is priced at USD 220.00 per couple.

What are the cancellation and change-fee policies for spa or massage appointments booked through the resort?

Spa and massage appointments may be canceled or modified free of charge up to 24 hours before the scheduled time. Requests received less than 24 hours in advance are not guaranteed and may incur fees.

Do villa kitchens include a built-in dishwasher in addition to standard appliances?

Yes. Every full kitchen is outfitted with a stove, oven, refrigerator, and a built-in dishwasher for easy clean-up.

Can spa and massage services be conducted in-suite or only in common areas?

Spa treatments can be arranged wherever you feel most comfortable—beachside, poolside, or in the privacy of your own villa suite.

Does the resort offer any unique sea-play features such as an over-water trampoline or in-water volleyball court?

Yes. Guests can enjoy an over-water trampoline as well as an in-water volleyball setup just off the beachfront.

Are small sailboats or Hobie-Cat ‘hobby sails’ available for guest use?

Yes. Complimentary non-motorized watercraft include kayaks, paddleboards, paddle boats, and small Hobie-Cat hobby sails that guests can sign out through the activities desk.

Does the resort include an on-site nature reserve or walking area that guests can visit?

Yes. X'Tan Ha maintains a small protected nature-reserve area within the resort grounds that guests are welcome to explore; the front desk can provide directions and visiting guidelines.

What does the Adventure Package include, and what is the minimum length of stay?

The Adventure Package covers round-trip transfers from San Pedro, daily breakfast (one entrée plus coffee, tea, or juice), unlimited use of kayaks and paddleboards, three snorkeling excursions (Mexico Rocks by day, Hol Chan & Shark Ray Alley by day, and Hol Chan at night), a reef-fishing trip, two inland tours (Cave Tubing & Zipline and Xunantunich & Belize Zoo), and concierge itinerary planning. A 7-night minimum stay is required when booking this package online.

What is included in the Ultimate Honeymoon Package, and how long must we stay to book it?

For two guests, the Ultimate Honeymoon Package provides round-trip transfers from San Pedro, a welcome drink, daily breakfast, a private beachfront dinner, a golf cart for the entire stay, a half-day snorkeling tour, an inland Mayan Site + Cave Tubing & Zip-Line excursion, a food-tour lunch, a couples massage with organic sea-salt glow scrub, and full concierge support. The package requires a minimum 7-night stay when reserved through the website.

What are the benefits of the Ride & Dine Experience Package, and what is the required stay duration?

Designed for two guests, the Ride & Dine Package features a three-course daily meal plan (breakfast entrée plus beverage, lunch entrée plus two local rum drinks, and a three-course dinner with two rum drinks), complete round-trip transportation from Belize City International Airport to the resort and back (ground, water taxi, and resort shuttle segments), and requires a minimum 7-night stay when booked directly online.

During what hours can I reach the Reservations Team for booking assistance?

The Reservations Team is available every day from 8 AM to 6 PM to help with booking inquiries and personal requests.

What deposit is required to confirm a reservation, and when is the remaining balance charged?

A deposit equal to 50 % of the stay plus tax is collected when you book. The remaining balance is automatically charged 30 days before your scheduled arrival.

Does the resort offer Pool View Apartments, and what amenities do they include?

Yes. The new Pool View Apartments overlook the front pool and are designed for two guests. Each unit features air-conditioning, ceiling fans, Wi-Fi, cable TV, a microwave, coffee maker, hair dryer, and a private balcony just steps from the beach and other resort amenities.

What is the resort’s standard cancellation policy for individual room reservations?

Bookings cancelled 31 or more days before the scheduled arrival date receive a full refund. Cancellations made less than 30 days before arrival, as well as no-shows or unused portions of a stay, are non-refundable. Package reservations remain non-refundable or transferable at management’s discretion.

What is the cancellation policy for pre-arranged resort transfers?

You may cancel a scheduled transfer free of charge up to 24 hours before the confirmed pick-up time. Cancellations less than 24 hours in advance—or failure to show—incur the full transfer fee because a driver has already been reserved exclusively for you.

Can the resort organise inland excursions such as cave tubing, zip-lining, or visits to Xunantunich and the Belize Zoo?

Yes. The concierge team can arrange full-day or half-day inland tours—including cave tubing and zip-lining adventures, as well as trips to Xunantunich and the Belize Zoo—with trusted partner operators, and all transportation is coordinated from the resort.

How can I stop receiving promotional marketing emails from X'Tan Ha?

Every marketing email we send includes an unsubscribe link. Click that link or follow the instructions provided in the message, and your email address or telephone number will be removed from our marketing distribution list.

What categories of information does X'Tan Ha collect when someone uses the resort’s website?

We collect non-personal information such as aggregated usage data and device details, plus personal information like name, email, IP address, and geolocation when you register for newsletters or submit a contact-us form.

What live-music options can the resort arrange for my wedding ceremony or reception?

X'Tan Ha’s wedding planner can book romantic Spanish-guitar duos or local musicians to perform during your ceremony and reception. Simply inform the planner of your preference while designing your wedding package, and the team will organise the chosen performers and timing.

Can we supply our own wine or champagne for a wedding or private event, and is there a corkage fee?

Yes. Outside wines or champagnes can be served at on-site weddings or private functions, and a corkage fee may apply. The exact fee depends on the specific beverages selected and is arranged with the wedding coordinator in advance.

How can I withdraw my consent for cookies when using X'Tan Ha’s website?

You may disable or remove cookies at any time through your browser or device settings. Please note that doing so can limit certain site features or reduce functionality.

What rights do I have over the personal data X'Tan Ha collects from me online?

You may request confirmation of whether your data is processed, obtain a copy of the information you provided, ask for correction or deletion, object to or restrict processing, and lodge a complaint with a supervisory authority. These rights are subject to legitimate interests and legal requirements.

Are daily dinner or drink specials offered at Ka'Kau Restaurant & Bar?

Yes. Ka'Kau Restaurant & Bar features daily dinner and drink specials that change each evening and showcase fresh, locally sourced ingredients and Caribbean-inspired cocktails.

Does X'Tan Ha recommend that guests purchase travel insurance?

Yes. The resort’s official cancellation policy explicitly states that travel insurance is highly recommended to protect your reservation against unforeseen events.

Are vacation packages refundable or transferable?

No. All packages are non-refundable and non-transferable; any exception is at management’s sole discretion under special circumstances.

Do the new Pool View Apartments come in both ground-floor and second-floor configurations, and does each unit include a private balcony?

Yes. Pool View Apartments are offered on the ground level as well as up one short exterior staircase to the second level, and every apartment—regardless of floor—features its own private balcony overlooking the front pool.

If I unsubscribe from marketing emails, will I still receive reservation or service-related messages from X'Tan Ha?

Yes. Even after opting out of promotional emails, the resort may continue to send important service or administrative communications (such as booking confirmations or operational notices) that cannot be disabled.

Which social-media platforms does X'Tan Ha Waterfront Resort actively use for updates and guest interaction?

X'Tan Ha maintains official profiles on WhatsApp, Facebook, Instagram, X (Twitter), TripAdvisor, and Pinterest, where guests can follow the resort for news, photos, and special offers.

Does X'Tan Ha’s website use cookies, and for what purposes?

Yes. The site places first-party and third-party cookies in your browser to let you navigate pages efficiently, remember your preferences, customize content, serve relevant advertisements, and compile statistical usage data about the Services.

How does X'Tan Ha safeguard the personal information it collects online?

The resort implements industry-standard security procedures and policies to protect the information it collects and retains, and it requires any third parties handling that data to follow comparable security measures.

For how long does X'Tan Ha retain the personal data gathered through its website?

Personal information is kept only as long as necessary to deliver services, meet legal obligations, resolve disputes, and enforce policies; retention periods vary according to the data type and applicable regulations.

Does X'Tan Ha use third-party advertising cookies on its website?

Yes. The resort’s website employs third-party advertising technology that places cookies in your browser to serve targeted advertisements while you use the site.

Will X'Tan Ha share my personal information with third parties for marketing purposes?

Potentially. The privacy policy states that the resort may use your personal information itself or through third-party subcontractors to send promotional materials about its services.

What wildlife might we encounter on rainforest excursions arranged through X'Tan Ha?

Mainland tours can reveal Belize’s diverse fauna, including howler monkeys, colorful toucans, tapirs, the elusive jaguar, Harpy Eagles, and hundreds of bird species that thrive in the protected jungle reserves.

Which Maya archaeological sites can the concierge include in inland tour itineraries?

Guided day trips can be arranged to major ruins such as Xunantunich, Lamanai, Caracol, and Cahal Pech, where towering temples and plazas are still being excavated and interpreted by experts.

Do the Pool View Apartments provide a partial sea view in addition to overlooking the pool?

Yes. Each Pool View Apartment looks out over the front pool and also enjoys a partial view of the Caribbean Sea from its private balcony.

How many guests can the Two Bedroom Garden Villa accommodate?

The Two Bedroom Garden Villa sleeps up to four guests in total.

Where are the One Bedroom Garden Villas located on the property, and do they include a private veranda?

The One Bedroom Garden Villas sit in a quiet corner of the resort overlooking the back pool and lush gardens, and each unit features its own private veranda.

Are paddle boats available for guest use, and is there a rental fee?

Yes. Paddle boats are among the complimentary non-motorized watercraft offered at the resort; guests can sign them out through the activities desk at no additional charge.

Can I pay the remaining balance with a different credit card or arrange an instalment plan instead of having the full amount charged automatically 30 days before arrival?

Yes. Although the balance is typically processed 30 days prior to arrival, the resort offers alternative payment options on request. Contact the Reservations Team before the due date to set up a different card or instalment arrangement.

Is English widely spoken in Belize, or will I need to know another language when visiting X'Tan Ha?

English is the official language of Belize, so guests will find communication easy and seamless both at the resort and when exploring the country.

Does X'Tan Ha arrange night-snorkeling excursions, and which site is typically visited?

Yes. The concierge can book guided night-snorkeling trips that depart from the resort’s private dock and explore Hol Chan Marine Reserve after dark. Simply contact the front desk during your stay to schedule a session.

Do the Pool View Apartments include a full kitchen like the villas?

No. Pool View Apartments provide a microwave, coffee maker, and other small appliances but do not feature the full kitchens available in the villa categories.

Can the Adventure or Honeymoon Packages be booked for stays shorter or longer than seven nights?

Yes. Although the standard online versions of the Adventure and Ultimate Honeymoon Packages require exactly a seven-night stay, the reservations team can create a customized itinerary for shorter or longer visits upon request. Simply contact the resort to arrange a tailored package that fits your preferred trip length.

Can romantic outdoor dinners be arranged for larger groups such as wedding parties, and what locations are available on the property?

Yes. The events team offers outdoor dining packages that can serve anywhere from two guests up to a full wedding party, with setups available on the beach or at other resort venues. Simply inform the wedding planner of your preferred group size and location when designing your package.