3 June 2026

Privacy & Paradise: How X'Tan Ha Uses Cookies and Protects Your Data

Planning a Belize escape should feel carefree—online and on-island. This guide explains, in plain language, how X'Tan Ha uses cookies and protects your data so you can browse Rooms, Activities, Dining, Events, and Packages with confidence. You'll learn what we collect, why we use cookies, how we secure your information, and the choices you control.

What We Collect—and Why It Matters

We collect information to deliver services smoothly, personalize your experience, and keep essential records.

Personal information you provide

Contact details (Contact Us form): full name, phone number, email.
Booking details (Booking Engine): full name, contact information, demographic information, payment information.

We receive this information when you submit forms or make a booking, when you use our Site in connection with our services, and from trusted third-party providers (for example, traffic analytics vendors).

Information collected through the Site

Cookies and usage data: help pages load efficiently, remember your preferences, and make interactions easier.
Analytics (Google Analytics): information like how often the Site is accessed and which pages are visited. Google Analytics records the IP address assigned on the day of your visit, not your name, and we do not combine this analytics data with personally identifiable information. Google’s ability to use and share this information is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

How we use your information

Keep internal records.
Send service notices and respond to support inquiries.
Periodically send promotional emails about resort services and special offers.
Serve advertisements on the Site (see Advertising below).
Market our services.
Customize Site content to your interests.
Conduct statistical and analytical activities to improve the Site.

Cookies, Simply Explained

Cookie (definition): a small piece of information sent to your browser and stored on your device while viewing a website. Cookies let you navigate efficiently, enable automatic activation of certain features, remember preferences, tailor ads to your interests, and compile statistical usage data.

Types of cookies we use

Session cookies: temporary; enable normal use of the system and are deleted when you close your browser.
Persistent cookies: stored for a fixed period to recognize you on repeat visits (for example, to remember preferences).
Third‑party cookies: set by other services that run content on our pages (for example, analytics companies that monitor and analyze web access).

Cookies themselves do not contain information that personally identifies you. However, personal information we store may be linked by us to information stored in or obtained from cookies.

Advertising on our Site

We may use third‑party advertising technology to serve ads when you access the Site. This technology can place third‑party cookies in your browser to deliver relevant advertisements while you browse.

Withdraw consent anytime: disable or remove cookies in your browser or device settings.
Heads‑up: some features may not operate properly and your online experience may be limited if cookies are disabled.

How We Protect Your Data

Your trust matters. We take great care in implementing and maintaining security.

Security safeguards

We employ industry‑standard procedures and policies to protect the information we collect and retain and to prevent unauthorized use.
Any third party handling data on our behalf must follow similar security requirements consistent with our Privacy Policy.
While we take reasonable steps to safeguard information, no system can offer an absolute guarantee against unauthorized access.

Data retention

We retain personal information as long as necessary to provide services and to comply with legal obligations, resolve disputes, and enforce policies.
Retention periods vary by data type and purpose, considering applicable requirements and the need to destroy outdated information at the earliest reasonable time.
We keep records containing client personal data and required documents under applicable laws and may rectify or remove incomplete or inaccurate information at our discretion.

We respect your privacy and do not rent or sell your personal information. We share it only in limited circumstances:

Third‑party service providers: to deliver services to you; they may use your data only for the specified purpose and may not disclose it further except at our direction and consistent with our Privacy Policy.
Legal or regulatory authorities: when required by law, to exercise legal rights, comply with obligations, address illegal activities, or protect the safety of any person.
Business transitions: if all or part of our company is sold, merged, or transferred, we may transfer your information as part of that process. We may also transfer data to the owners of hotels managed by us.

Your Choices and Rights

Marketing preferences

We may use your contact details—ourselves or through trusted subcontractors—to send promotional materials about our services.
Unsubscribe anytime: every marketing email includes a link to opt out; we remove your email or phone number from our marketing list after you unsubscribe.
Even if you unsubscribe from promotional messages, you may still receive important service or administrative communications (for example, booking confirmations or operational notices).

Your data rights

Subject to legitimate interests and legal requirements, you may:

Request confirmation of whether we process your data.
Obtain a copy of information you provided.
Ask for correction or deletion.
Object to or restrict processing.
Lodge a complaint with a supervisory authority.

Quick Answers (Featured Snippet‑Friendly)

Do you use cookies?

Yes. We use first‑party and third‑party cookies to support navigation, remember preferences, customize content, serve relevant ads, and compile statistical usage data.

What types of cookies are used?

Session cookies, persistent cookies, and third‑party cookies (including analytics).

Do you sell my personal information?

No. We do not rent or sell your personal information. We share it only in specific cases such as service provision, legal requirements, or business transitions.

How can I turn off cookies?

Disable or remove cookies via your browser or device settings. Some Site features may be limited afterward.

Do you use Google Analytics?

Yes. We use Google Analytics to improve our Site and services. We do not combine analytics data with personally identifiable information.

Will I still get emails if I unsubscribe from marketing?

Yes—important service or administrative emails (such as booking confirmations) may still be sent and cannot be disabled.

Practical Takeaways for a Worry‑Free Online Experience

Use your browser controls: set cookie preferences or clear cookies when needed.
Keep your details current: accurate contact information helps us provide timely service notices.
Choose your communications: feel free to unsubscribe from marketing emails; you’ll still receive essential operational updates.
Know your rights: you can request access, corrections, or deletions where applicable.
Explore with confidence: cookies help you move smoothly among our Rooms, Activities, Dining, Events, and Packages pages without losing preferences.
Bookmark key policies: review our Privacy and Cookies and Terms and Conditions for the latest updates.

Conclusion

At X'Tan Ha, privacy and paradise go hand in hand. By clearly explaining how X'Tan Ha uses cookies and protects your data—and by giving you meaningful choices—we aim to make your online planning as relaxing as your beachfront stay.

Have questions about privacy or cookies? Please reach out via our Contact page. Ready to plan? Book directly with us—round‑trip resort transfer and breakfast are included when you book direct.