Frequently Asked Questions

X'Tan Ha is a beachfront resort on Ambergris Caye, Belize that offers villa-style accommodations, two pools, a private beach, and an on-site restaurant and bar.

The property sits 7.2 miles north of San Pedro Town on Ambergris Caye, Belize. It is approximately 12 km (about 7.5 miles) from the center of San Pedro.

Options include Beachfront Villas, Pool-View Villas, Sea-View Villas, Garden Villas (one-bedroom and two-bedroom), and Casitas.

Each villa has air-conditioning, ceiling fans, a seating area, a flat-screen cable TV, a fully equipped kitchen, a private bathroom with toiletries, and a balcony overlooking the pool or the Caribbean Sea.

Guests have access to two outdoor pools, a large tropical garden, a sun terrace, a private beach with a dock, barbecue facilities, and a lounge area.

Yes, the resort’s Ka'Kau restaurant and bar serves local and international dishes along with Caribbean cocktails.

Yes, there are two resort-style outdoor pools with lounge chairs.

X'Tan Ha sits directly on a private stretch of beach and maintains its own dock. The shoreline begins roughly 150 ft (about 45 m) from the accommodations, so guests can reach the sand in just a few moments.

Guests can enjoy kayaking, cycling & paddle boarding, which the property can arrange or rent on site. Staff can also help organize excursions such as trips to nearby sites like Hol Chan Marine Reserve (11 km away).

The resort offers beachfront wedding and event services overlooking the Caribbean Sea.

Current promotions include the “UnBelizeable Deal” and the “Island Comfort Package,” listed on the resort’s website.

Check-in is from 15:00 to 20:00 (3 PM – 8:30 PM) and check-out is by 11:00 AM.

The minimum check-in age is 18.

The front desk operates daily from 6:00 AM to 9:00 PM.

The drive takes about 15 minutes.

Private on-site parking is provided free of charge.

American Express, Visa, Mastercard, Discover, and cash are accepted.

Children of all ages are allowed.

No. Cribs, rollaway beds, and extra beds are not available for any room type.

All listed rooms are designated non-smoking.

Booking.com guests give the property an overall score of 8.9/10 from 125 reviews, with staff rated 9.6 and facilities 9.4.

Yes. X'Tan Ha’s spa offers a full range of treatments, including Swedish, deep-tissue, hot-stone, and beach-side massages. A comprehensive spa and massage menu detailing each treatment along with its duration and price is provided to guests at booking, reiterated in pre-arrival communications, and supplied again at check-in. Appointments can be scheduled through the front desk or concierge.

Yes, every villa is equipped with an in-room safe for secure storage of valuables.

Yes, the resort provides car-rental services that can be arranged through the front desk.

The resort can arrange a 17-minute regional flight to San Pedro Air Strip (about USD 170 per person round-trip), where a representative meets guests for an hourly shuttle to the property (surcharge). Guests may also taxi to the Belize City water-taxi dock, take a boat to San Pedro, and then use the resort’s transfer service from the town dock (surcharges apply).

Yes. Breakfast is complimentary for every registered guest, and the daily spread features Continental and American options.

No. The property policy specifies that neither pets nor service animals are allowed on site.

Yes. Staff can organize on-site scuba diving, fishing trips, and other water-based activities directly from the property.

Yes. One child aged 11 or younger may stay free when using existing beds in the parent or guardian’s villa.

Yes. Each villa is equipped with a 32-inch TV that supports Netflix and other streaming services alongside standard cable channels.

Yes. Guests have access to an on-site computer station during their stay.

Yes. Every accommodation is equipped with an in-room tea/coffee maker for guest convenience.

Yes. All guests must present a valid photo ID and a credit card upon arrival to complete the check-in process.

Yes, every villa bathroom is equipped with a hair dryer for guest use.

Yes, the front desk offers tour and ticket assistance and can arrange excursions such as trips to the Hol Chan Marine Reserve.

Yes. In addition to its main restaurant, X'Tan Ha features a beachfront bar where guests can enjoy drinks right on the sand.

You can reach the property by phone at +501 226-4398 or by emailing reservations@xtanha.com.

Guests expecting to arrive later than 7:30 PM must contact the resort in advance using the details on the booking confirmation so staff can arrange late check-in.

Yes. Both outdoor pools are equipped with sun loungers and pool umbrellas for guest use.

Yes. All villas feature a private balcony or patio with views of either the swimming pool area or the Caribbean Sea.

Ka'Kau Restaurant offers American, Caribbean, and Mexican dishes and is open for breakfast, lunch, and dinner.

Yes. The resort supplies daily housekeeping to keep guest villas clean and well-maintained throughout the stay.

Yes. The on-site restaurant makes every effort to accommodate vegetarian, vegan, and other special dietary requirements.

Yes. Babysitting services are available for an hourly fee and can be arranged through the front desk or the concierge. Service availability is confirmed.

Ka'Kau Restaurant & Bar is open daily from 8:00 AM to 9:00 PM, with breakfast service starting at 8:00 AM. The adjacent beachfront bar follows the same 8:00 AM–9:00 PM schedule, and Ka'Kau features rotating daily dinner and drink specials each evening.

X'Tan Ha – The Waterfront does not require a security or incidental deposit at check-in. Room charges are paid in full before arrival; only any outstanding balances for guest-arranged taxi services, special amenities, or tours must be settled upon check-in.

The resort’s swimming pools are accessible around the clock. Guests may use them at any time, 24 hours a day, seven days a week.

A mandatory service charge equal to 10% of the nightly room rate is applied to cover staff gratuities, eliminating the need for additional tipping at checkout. Transportation fees are only assessed if transfers are not included in the booked package; guests who arrange their own transport are responsible for those costs.

Contact the property at least 72 hours before arrival using the details on your booking confirmation to schedule pick-up. A X'Tan Ha representative meets you at either the San Pedro Air Strip or the town’s ferry dock and directs you to the resort’s complimentary shuttle. The shuttle operates on an hourly schedule throughout the day; the exact timetable is emailed once your reservation is confirmed. If you need transportation outside the regular schedule, a private transfer can be arranged for USD $50 per one-way trip.

There is no on-site fitness centre or gym. Guests will not find fitness facilities on the property.

The information is not available in the knowledge base.

Rates vary by season, holidays, and villa type, with current pricing available in the rates section of the website. Generally, nightly rates range from US$225 to US$395.

No. None of the villas or common areas are wheelchair-accessible: the property has no exterior ramps, step-free pathways, or roll-in showers. While select guest bathrooms are fitted with grab bars, the resort does not provide other ADA-compliant features such as handrails or rail systems.

Yes. Guests may arrange additional meal plans, including options beyond breakfast, when making their reservation.

Yes. The resort has an environmental and sustainability policy in place.

Hol Chan Marine Reserve is approximately 6.8 miles (about 11 km) from X'Tan Ha, and the front desk can help arrange excursions to the site.

Most one-bedroom villas (Beachfront, Pool-View, and Sea-View) include one queen bed in the bedroom and a sofa bed in the living room. The Casita has a single queen bed, the One-Bedroom Plus Den Garden Villa provides two twin beds and one full bed, and the Two-Bedroom Villa features a queen bed in the first bedroom and a full bed in the second.

Yes. Beach and pool towels are supplied at no additional cost and no deposit is required. Snorkeling gear can be rented through the resort’s on-site dive shop, which also handles equipment for other water activities.

Yes. Luggage storage is available for guests both before check-in and after check-out.

A minimum stay is required. Guests must book at least two nights during high season and at least three nights during the peak period of December 20 – January 10.

The resort does not have an on-site grocery or convenience store. There are also no such facilities within walking distance.

If a storm requires evacuation, the resort will assist all guests in departing safely. Any unused portion of the stay will be refunded.

Belize currently does not require travelers to obtain a pre-departure COVID-19 test.

Yes. Every villa is fully air-conditioned and also equipped with ceiling fans for additional comfort.

Yes. Ka'Kau Restaurant serves breakfast, brunch, lunch, and dinner, and its seating area overlooks the Caribbean Sea.

X'Tan Ha – The Waterfront Resort is categorized as a 4-star, upscale property according to its Expedia listing.

Yes. Guests are emailed detailed check-in instructions within 72 hours before their scheduled arrival.

Yes. A concierge team is available during front-desk hours (6:00 AM – 9:00 PM) to arrange tours, golf-cart rentals, transfers, spa treatments, childcare, and other guest requests.

You may enter requests in the Special Requests box during online booking, or contact the resort directly using the phone or email provided on your confirmation. All requests are subject to availability and may incur additional charges.

The resort holds a score of 9.2 out of 10 on Expedia, based on 687 verified guest reviews.

Yes. Every villa bathroom is stocked with free toiletries for guest use.

Yes. The resort’s Booking.com listing confirms that X'Tan Ha participates in the Travel Proud program.

Room descriptions specify that each villa bathroom includes a shower along with complimentary toiletries and a hair dryer.

Yes. Parasailing is one of the on-site water-sport activities available at X'Tan Ha. Simply contact the front desk or concierge during your stay to schedule a session.

Yes. X'Tan Ha has its own private dock, so water-based excursions and transfers can depart from—and return to—the resort itself.

Yes. X'Tan Ha is situated close to Mexico Rocks, and the concierge can organize snorkeling trips that depart directly from the resort’s private dock.

Yes. The activities desk can set up non-motorized water sports such as rowing or canoeing using equipment kept at the resort.

Booking directly with X'Tan Ha guarantees the best available price for your stay and includes complimentary round-trip resort transfers and daily breakfast.

No. There is no ATM or currency-exchange facility on the resort grounds, nor within walking distance. Guests who need cash withdrawals or currency exchange must travel to San Pedro Town.

Yes. Ka’Kau Restaurant offers a children’s menu and high chairs for younger guests.

Yes. While all rooms are non-smoking, the resort provides designated outdoor smoking areas where guests may smoke.

The spa and massage services are available during regular business hours and operate strictly by appointment. Guests are encouraged to contact the spa in advance to secure their preferred time.

The villas use the same 110-volt outlets and Type A/B plugs found in the United States. Guests arriving from regions that use different plug styles or voltages should bring an appropriate adapter, as the resort does not supply power converters or adapters.

Yes. High chairs, baby baths, and stroller rentals are available for families traveling with infants.

There are no trained lifeguards on duty at either the beach or the swimming pools; all swimming is undertaken at guests’ own risk.

The resort does not operate a full-property backup generator. Emergency power is limited to the water system, so electricity in guest areas cannot be guaranteed during an island-wide outage.

The resort does not operate a dedicated kids’ club or any supervised activity program for children. Parents or guardians should make their own arrangements for child supervision during their stay.

Although X'Tan Ha does not maintain an on-site clinic, all employees—including the resident manager who lives on the property—are trained in basic first aid and can provide initial assistance at any time, even when the front desk is closed. For more serious situations the resort can arrange for an on-call doctor to visit the property, and the nearest medical clinic is approximately 7 miles away.

Yes. Front-desk staff are fluent in both English and Spanish, and additional multilingual team members are available to assist international guests as needed.

Eligibility is governed by the resort’s partnering dive operator, and participants must be at least 15 years old.

Recreational drones are not permitted anywhere on the resort grounds or beachfront. Belize law restricts drone operations in these areas.

The resort does not offer a full spa with amenities such as a sauna, steam room, or jacuzzi. However, Rose Spa Services can provide additional beauty treatments, including manicures, pedicures, and facials.

Yes. X'Tan Ha – The Waterfront Resort is listed as an Expedia VIP Access property. Eligible Expedia members can receive complimentary room upgrades, early check-in, and late check-out when available, and those who have reached at least Silver tier can save 15 % or more on qualifying rates.

Yes. The resort’s public profile indicates it is “always open,” meaning it operates continuously throughout the year without seasonal closures.

Contactless payments are not accepted at X'Tan Ha

Yes

No there are not established quiet hours

Dinner reservations are not required, but are recommended. A half day in advance is a good timeframe for reservations.

You can bring your own food and groceries to your villa, the beach or the pool

Wedding packages are completely customizable therefore guests should contact us for pricing. They can include any combination of the following: romantic dinner, music, cake, photography, spa services, floral arrangements, catering and bar services.

Yes. The resort offers on-site laundry and dry-cleaning services for guest convenience. Laundry is currently priced at US$12 per load, and dry-cleaning costs vary by item and are quoted on request.

The swimming pools are not heated. The typical temperate is around 80-85 degrees year round, even in cooler months

loungers with beach umbrellas are offered on a first-come, first-served basis

X'Tan Ha offers professional photography and videography services for weddings and other on-site events. Multiple package options are available; for details and pricing, please contact bookings@brilliancebelize.com.

Villa kitchens are furnished with basic cooking utensils and stocked with salt and black pepper. Guests are responsible for bringing other cooking essentials, such as cooking oil, additional spices, and any other ingredients. Dish-washing supplies are provided.

Yes. Complimentary high-speed Wi-Fi blankets the entire resort, covering every villa as well as all common areas such as the beach, dock, and restaurant. The network is engineered for reliable coverage, and guestrooms typically deliver speeds of 50 Mbps or higher, with comparable performance available in most outdoor and public spaces.

Child safety seats and booster seats are not supplied in the resort’s shuttle vehicles or arranged transfers. While the vans are spacious, well-maintained, and designed for comfortable, safe travel, families requiring a child or booster seat should bring their own for use during transport.

The resort can host on-site beachfront wedding ceremonies and receptions for approximately 70–80 guests. Exact capacity depends on the chosen event layout and style.

The resort’s standard van transfers are not wheelchair-accessible. Drivers will nonetheless assist guests with mobility needs to ensure a comfortable journey. Please advise the resort in advance of any required special assistance so appropriate arrangements can be made.

Housekeeping is available either daily or on an alternate-day schedule, based on the guest’s preference. To support sustainability, guests can hang towels to indicate they wish to reuse them, while any towels left on the floor will be replaced with fresh ones.

All villa windows are fully screened to keep insects out while maintaining natural airflow. Complimentary mosquito repellent is available on request; guests can obtain it at any time during their stay by contacting the front desk.

X'Tan Ha partners with Triple R Emergency Services to provide rapid medical support. For serious incidents requiring advanced care, staff can arrange air evacuation to hospital facilities in Belize City. This service carries an additional cost, and the resort team will manage all coordination on the guest’s behalf.

All guest villas are fitted with smoke detectors and fire extinguishers. Each villa also provides clearly posted evacuation instructions and a detailed property map to support a swift, safe exit if required.

Upon check-in, every guest enjoys a complimentary welcome amenity that includes scented refresher towels, a cold welcome drink, and pool towels. Kayaks and paddleboards are also available throughout the stay at no extra charge.

The resort can accommodate requests for adjoining or nearby villas for families or groups, and all units are within a five-minute walk of one another due to the property’s compact layout. Two villas with an interior connecting door can be guaranteed, subject to availability at the time of booking. Guests are advised to state their preferences in advance so suitable accommodations can be secured.

The front gate closes at 9:30 PM for guest safety and privacy. Security personnel remain on duty 24/7 and will open the gate for guests returning after hours, ensuring secure entry at any time.

Irons and ironing boards are supplied in every villa. Should one be missing, guests may request it from housekeeping.

The resort features two outdoor pools. One pool is family-friendly with clearly marked shallow sections designed for young swimmers, while the second pool is deeper and geared toward adult swimming and relaxation. Complimentary beach toys can be picked up at the lobby.

Non-registered friends and family may visit guests on the property after checking in at the front desk. There is no visitor fee, but visitors may not stay overnight and do not have access to resort amenities.

The resort does not offer on-site rental of fishing rods, tackle, or bait. Guests booking a fishing excursion through the property will receive all required equipment from the tour operator.

Life vests and flotation devices are available for children and inexperienced swimmers at both the pool and beach areas. Guests may request this safety equipment at any time.

Yes. Barbecue facilities are located on the property; however, guests may not operate the grills independently. The resort can arrange a chef-prepared barbecue or freshly grilled fish at the grills upon request, and this service is available for an additional fee.

A Belize Hotel Tax of 9% is applied to every room rate, along with a 10% service charge.

Tap water in the villas and public areas is not recommended for drinking. Each villa is stocked with a complimentary 5-gallon container of purified water that is replenished as needed, and additional purified water is available in public areas, including the restaurant, at no extra cost.

The taxi journey from the international airport to the Belize City water-taxi dock takes about 25 minutes and carries a surcharge payable directly to the driver.

San Pedro Airport is about 7 mi (11 km) from the resort; Caye Caulker Airport is approximately 20 mi (32 km) away; and Caye Chapel Airport lies roughly 23 mi (37 km) from the property.

Kayaks and stand-up paddleboards are available to all guests throughout their stay at no extra charge; simply request them at the activities desk or front desk. No advance reservation is needed, and there is no fixed time limit on their use—guests may enjoy the equipment at their leisure, bearing in mind courteous sharing during busy periods.

Yes. Resort staff can organize street-legal, gas-powered golf carts for guests. Daily rentals typically range from USD 50 to USD 90 (averaging about USD 55), with discounted pricing available for multi-day bookings. Each rental includes a full tank of fuel, a pre-rental safety inspection, and basic third-party-liability insurance that covers injury or damage to others (damage to the cart itself is excluded unless you purchase the optional damage-waiver coverage). Belize law requires that any insurance claim be supported by a police report. Drivers must be at least 18 years old and hold a valid driver’s licence with an “H” or “A” endorsement. For the most up-to-date pricing or to secure a cart in advance, simply contact the Concierge or front desk.

Yes. Bicycles are available to rent for USD $5.00 per hour. Helmets are neither required nor provided, and child seats are not currently offered; rentals can be arranged through the front desk or activities desk.

Yes. The resort can pre-stock your villa kitchen with groceries before arrival, and a service/delivery fee will apply, calculated according to the total value and quantity of the items requested.

The resort offers regular evening entertainment that includes live music for guests. Performances take place on weekends, most frequently on Saturday evenings.

Seafront Villas, Sea View Villas, Pool View Villas, One Bedroom Garden Villas, and Casitas each offer approximately 600 sq ft of interior space. One Bedroom Plus Den Garden Villas provide about 680 sq ft, while Two Bedroom Garden Villas span roughly 900 sq ft.

Optional meal plan packages include specially curated three-course menus and can be added to select room bookings. Guests may also choose to dine à la carte at any time, with menu pricing varying by individual selection.

Yes. Early check-in and late check-out can be requested through the front desk or concierge, but approval depends strictly on villa availability and the timing of incoming guests. A complimentary grace period of up to one hour is provided. Beyond that, an additional fee of USD $15 per hour applies. To improve the chances of approval, please contact the resort in advance or note your preference during booking so the team can verify whether they can accommodate your request.

The resort offers private dining on the beach and on the dock. Its exclusive private romantic beach dinner experience for couples includes a dedicated beachfront dining setup and is priced at USD 220.00 per couple. In-villa chef services are not available.

Spa and massage appointments may be canceled or modified free of charge up to 24 hours before the scheduled time. Requests received less than 24 hours in advance are not guaranteed and may incur fees.

Yes. Every full kitchen is outfitted with a stove, oven, refrigerator, and a built-in dishwasher for easy clean-up.

Spa treatments can be arranged wherever you feel most comfortable—beachside, poolside, or in the privacy of your own villa suite.

Yes. Guests can enjoy an over-water trampoline as well as an in-water volleyball setup just off the beachfront.

Yes. Complimentary non-motorized watercraft include kayaks, paddleboards, paddle boats, and small Hobie-Cat hobby sails that guests can sign out through the activities desk.

Yes. X'Tan Ha maintains a small protected nature-reserve area within the resort grounds that guests are welcome to explore; the front desk can provide directions and visiting guidelines.

The Adventure Package covers round-trip transfers from San Pedro, daily breakfast (one entrée plus coffee, tea, or juice), unlimited use of kayaks and paddleboards, three snorkeling excursions (Mexico Rocks by day, Hol Chan & Shark Ray Alley by day, and Hol Chan at night), a reef-fishing trip, two inland tours (Cave Tubing & Zipline and Xunantunich & Belize Zoo), and concierge itinerary planning. A 7-night minimum stay is required when booking this package online.

For two guests, the Ultimate Honeymoon Package provides round-trip transfers from San Pedro, a welcome drink, daily breakfast, a private beachfront dinner, a golf cart for the entire stay, a half-day snorkeling tour, an inland Mayan Site + Cave Tubing & Zip-Line excursion, a food-tour lunch, a couples massage with organic sea-salt glow scrub, and full concierge support. The package requires a minimum 7-night stay when reserved through the website.

Designed for two guests, the Ride & Dine Package features a three-course daily meal plan (breakfast entrée plus beverage, lunch entrée plus two local rum drinks, and a three-course dinner with two rum drinks), complete round-trip transportation from Belize City International Airport to the resort and back (ground, water taxi, and resort shuttle segments), and requires a minimum 7-night stay when booked directly online.

The Reservations Team is available every day from 8 AM to 6 PM to help with booking inquiries and personal requests.

A deposit equal to 50 % of the stay plus tax is collected when you book. The remaining balance is automatically charged 30 days before your scheduled arrival.

Yes. The new Pool View Apartments overlook the front pool and are designed for two guests. Each unit features air-conditioning, ceiling fans, Wi-Fi, cable TV, a microwave, coffee maker, hair dryer, and a private balcony just steps from the beach and other resort amenities.

Bookings cancelled 31 or more days before the scheduled arrival date receive a full refund. Cancellations made less than 30 days before arrival, as well as no-shows or unused portions of a stay, are non-refundable. Package reservations remain non-refundable or transferable at management’s discretion.

You may cancel a scheduled transfer free of charge up to 24 hours before the confirmed pick-up time. Cancellations less than 24 hours in advance—or failure to show—incur the full transfer fee because a driver has already been reserved exclusively for you.

Yes. The concierge team can arrange full-day or half-day inland tours—including cave tubing and zip-lining adventures, as well as trips to Xunantunich and the Belize Zoo—with trusted partner operators, and all transportation is coordinated from the resort.

Every marketing email we send includes an unsubscribe link. Click that link or follow the instructions provided in the message, and your email address or telephone number will be removed from our marketing distribution list.

We collect non-personal information such as aggregated usage data and device details, plus personal information like name, email, IP address, and geolocation when you register for newsletters or submit a contact-us form.

X'Tan Ha’s wedding planner can book romantic Spanish-guitar duos or local musicians to perform during your ceremony and reception. Simply inform the planner of your preference while designing your wedding package, and the team will organise the chosen performers and timing.

Yes. Outside wines or champagnes can be served at on-site weddings or private functions, and a corkage fee may apply. The exact fee depends on the specific beverages selected and is arranged with the wedding coordinator in advance.

You may disable or remove cookies at any time through your browser or device settings. Please note that doing so can limit certain site features, reduce functionality, or cause parts of the Site not to function properly.

You may request confirmation of whether your data is processed, obtain a copy of the information you provided, ask for correction or deletion, object to or restrict processing, and lodge a complaint with a supervisory authority. These rights are subject to legitimate interests and legal requirements.

Yes. Ka'Kau Restaurant & Bar features daily dinner and drink specials that change each evening and showcase fresh, locally sourced ingredients and Caribbean-inspired cocktails.

Yes. The resort’s official cancellation policy explicitly states that travel insurance is highly recommended to protect your reservation against unforeseen events.

No. All packages are non-refundable and non-transferable; any exception is at management’s sole discretion under special circumstances.

Yes. Pool View Apartments are offered on the ground level as well as up one short exterior staircase to the second level, and every apartment—regardless of floor—features its own private balcony overlooking the front pool.

Yes. Even after opting out of promotional emails, the resort may continue to send important service or administrative communications (such as booking confirmations or operational notices) that cannot be disabled.

X'Tan Ha maintains official profiles on WhatsApp, Facebook, Instagram, X (Twitter), TripAdvisor, and Pinterest, where guests can follow the resort for news, photos, and special offers.

Yes. The site places first-party and third-party cookies in your browser to let you navigate pages efficiently, remember your preferences, customize content, serve relevant advertisements, and compile statistical usage data about the Services.

The resort implements industry-standard security procedures and policies to protect the information it collects and retains, and it requires any third parties handling that data to follow comparable security measures.

Personal information is kept only as long as necessary to deliver services, meet legal obligations, resolve disputes, and enforce policies; retention periods vary according to the data type and applicable regulations.

Yes. The resort’s website employs third-party advertising technology that places cookies in your browser to serve targeted advertisements while you use the site.

Potentially. The privacy policy states that the resort may use your personal information itself or through third-party subcontractors to send promotional materials about its services.

Mainland tours can reveal Belize’s diverse fauna, including howler monkeys, colorful toucans, tapirs, the elusive jaguar, Harpy Eagles, and hundreds of bird species that thrive in the protected jungle reserves.

Guided day trips can be arranged to major ruins such as Xunantunich, Lamanai, Caracol, and Cahal Pech, where towering temples and plazas are still being excavated and interpreted by experts.

Yes. Each Pool View Apartment looks out over the front pool and also enjoys a partial view of the Caribbean Sea from its private balcony.

The Two Bedroom Garden Villa sleeps up to four guests in total.

The One Bedroom Garden Villas sit in a quiet corner of the resort overlooking the back pool and lush gardens, and each unit features its own private veranda.

Yes. Paddle boats are among the complimentary non-motorized watercraft offered at the resort; guests can sign them out through the activities desk at no additional charge.

Yes. Although the balance is typically processed 30 days prior to arrival, the resort offers alternative payment options on request. Contact the Reservations Team before the due date to set up a different card or instalment arrangement.

English is the official language of Belize, so guests will find communication easy and seamless both at the resort and when exploring the country.

Yes. The concierge can book guided night-snorkeling trips that depart from the resort’s private dock and explore Hol Chan Marine Reserve after dark. Simply contact the front desk during your stay to schedule a session.

No. Pool View Apartments provide a microwave, coffee maker, and other small appliances but do not feature the full kitchens available in the villa categories.

Yes. Although the standard online versions of the Adventure and Ultimate Honeymoon Packages require exactly a seven-night stay, the reservations team can create a customized itinerary for shorter or longer visits upon request. Simply contact the resort to arrange a tailored package that fits your preferred trip length.

Yes. The events team offers outdoor dining packages that can serve anywhere from two guests up to a full wedding party, with setups available on the beach or at other resort venues. Simply inform the wedding planner of your preferred group size and location when designing your package.

No. The resort’s privacy policy explicitly states that it does not rent, sell, or otherwise share users’ personal information with third parties, except in the limited situations detailed in the policy—such as providing services through trusted providers or when required by law.

Yes. The resort’s florists can design customised bouquets or full stand-alone floral displays to enhance your ceremony or reception décor.

According to the resort’s privacy policy, your information may be used to keep internal records, respond to customer-service inquiries, send service notices and promotional emails, deliver targeted advertisements, market resort services, customise site content to your interests, and conduct statistical analyses aimed at improving the website.

The resort can arrange private day trips by boat to nearby cayes, including Caye Caulker. The typical cost is about USD 1,500 for up to six passengers. Rates for larger groups are quoted case by case, taking into account the destination, trip duration, planned activities, and any food and beverage needs.

Electric-vehicle charging stations are not available on the property or in the surrounding area. The resort supplies gasoline-powered golf carts for rentals, so no charging fees apply.

The resort does not operate a dedicated gift shop. Instead, the front desk stocks a limited selection of snacks, beverages, toiletries, and souvenirs, available daily until 9:00 PM.

Swimming at the resort’s beachfront is not consistently feasible throughout the year. Periodic influxes of sargassum can render the water unsuitable, and even when seaweed is absent the near-shore depth is very shallow, often limiting practical swimming.

No villa category offers a private plunge pool, outdoor hot tub, or rooftop terrace.

The resort accepts all major credit cards for payment. Cash payments do not receive any discounts.

Yes. Poolside and beach food-and-beverage service is offered for lunch and dinner, generally available until 6:00 PM.

The villas do not have in-room landline telephones. Guests should use their personal mobile phones for both local and international calls.

Yes. A fishing license is mandatory for all guests participating in resort-arranged excursions. The license fee is included in the excursion cost but is listed as a separate charge because the tour operator pays it at the time of service.

Expect to pay about USD 80 for a taxi ride from X'Tan Ha to downtown San Pedro. This amount is an approximate fare for the journey.

Passengers may bring one carry-on bag weighing up to 15 lb. A fee of USD 20 applies to the first additional bag, and each further excess bag incurs a USD 50 charge.

X'Tan Ha does not offer dedicated indoor meeting or conference space for corporate retreats or small groups. Consequently, no seating capacity or audiovisual equipment is available.

Ka'Kau Restaurant will make every effort to meet dietary restrictions but cannot guarantee certified gluten-free or other allergy-safe preparation. Guests with severe allergies should inform their server of all specific requirements.

Yes. The resort can direct guests to online provisioning companies for mid-stay grocery restocking, with deliveries typically arriving in the late afternoon. Guests may also contact local grocery stores directly, as they offer delivery service to the villas.

All restaurant and bar bills are subject to a 12.5% GST. Gratuities are not automatically added for standard dining, so guests may tip at their discretion. However, an automatic service charge/gratuity is applied for large parties.

Cash payments are accepted in U.S. dollars, and the resort applies a fixed exchange rate of BZ$2.00 to US$1.00.

Yes. Guests may have packages or mail delivered to the resort during their stay, and the resort does not charge any handling or storage fees.

The resort maintains continuous 24-hour security coverage. Uniformed security personnel are on duty throughout the night, and a resident manager lives on site. During shift changeovers or any time the front desk is closed (after 9:00 PM), guests should approach the security team or call the on-site resident manager for immediate assistance in an emergency.

Yes. Material amendments take effect immediately once the revised Privacy Policy is displayed, and the latest revision date appears in the “Last modified” section. Continuing to use the Site after the update constitutes your acknowledgment and agreement to the new terms.

The privacy policy states that personal data may be shared only in limited cases: (1) with third-party service providers who need the information to deliver services on the resort’s behalf, (2) with legal or regulatory authorities when required to comply with the law or protect safety, and (3) as part of a business transition such as a sale, merger, or transfer of the company.

If all or part of X'Tan Ha is sold, merged, or transferred, the privacy policy specifies that your personal information may be transferred to the new owner as part of that business transition.

Yes. The resort’s pastry chefs offer fully customised wedding cakes, ranging from tropical fruit-inspired designs to traditional multi-tiered cakes, and will adapt the flavour, style, and décor to match your specific vision.

Yes. Two Bedroom Garden View Villas are located on both the first (ground) and second floors; upper-level units are reached via an exterior staircase.

Yes. The wedding coordinator partners with the restaurant and pool bar to supply wines, champagnes, tropical cocktails, local beer, and other drinks for on-site celebrations. Beverage selections are fully customisable, and a corkage fee may apply if outside drinks are served.

Plus Garden View Villas are the resort’s only two-story units. The ground floor contains a living room, fully equipped kitchen, and a bathroom, while the upper level offers a queen bed, trundle bed, and a second bathroom. Each villa sleeps up to two adults and two children and features a private balcony facing the garden and pool, along with an electronic safe, cable TV, tableware, beach towels, and complimentary purified water.

Each Pool View Apartment is configured for two guests. An additional guest may be accommodated on request; follow the “Need to add an extra guest?” prompt during booking to discuss options with the Reservations Team.

All payments at X'Tan Ha are processed in U.S. dollars. If your card is issued in another currency, your bank may apply its own conversion rate or foreign-transaction fee, so the final charge or any refund can appear higher than the USD amount shown on your resort invoice.

Yes. Water-skiing is one of the on-site water-sport options listed for guests. You can book a session through the activities desk or concierge once you arrive; staff will confirm the schedule and current rates at that time.

The resort’s Instagram profile is listed as @xtanharesort.

The Facebook page is listed as X'tan Ha "The Waterfront" Resort | San Pedro.

The package page lists the promo code ADVENTURE for the Adventure Package. The booking link on the site applies that promo code when reserving the package online.

The package page lists the promo code HONEYMOON for the Ultimate Honeymoon Package. The booking link on the site applies that promo code when reserving the package online.

Yes. The Sea View Rooms are offered on upper and lower levels, and upper units are accessed by an outdoor staircase.

The Sea View Rooms are positioned between the restaurant and the front desk. They also provide easy access to both pools.

The resort’s official site lists WhatsApp contact at +501 614-1121.

Yes. The Expedia listing says all guestrooms are individually furnished, and some villa descriptions are also labeled as individually decorated.

Yes. Expedia lists ecotours among the on-site activities, along with options such as fishing and water skiing.

Yes. The spa description says treatments combine reflexology, aromatherapy, and locally sourced natural ingredients. Services mentioned include facials, body treatments, manicures, pedicures, and custom massages.

The activities information highlights the Great Blue Hole as a legendary natural wonder. It is mentioned alongside Belize’s reef systems, clear waters, and Caribbean atolls.

The activities information highlights Garifuna drumming, Creole flavors, Mestizo traditions, and Mayan customs. It describes Belize as culturally diverse and known for warm hospitality.

Yes. X'Tan Ha can create intimate beachside or on-dock dinners for romantic evenings, birthdays, and other special occasions. The team can tailor décor, candle-lit setups, festive themes, and customized dinner menus using local ingredients and Belizean flavors.

Ka'Kau highlights dishes made with locally sourced ingredients, including fresh seafood, vibrant salads, and savory grilled specialties. The restaurant also offers daily dinner and drink specials.

The Ka'Kau beach bar mentions tropical cocktails such as classic rum punches and piña coladas. It also serves creative island-inspired drinks, including fruity, frozen, and refreshingly bold options.

X'Tan Ha is described as a quiet beachfront retreat on Ambergris Caye’s northern shore. The resort highlights slow mornings, sea-breeze evenings, a tranquil white-sand beach, landscaped pools, and an open-air beachfront restaurant with ocean views.

Yes. The resort’s amenities include a beachfront palapa bar with in-water tables.

The resort does not offer day passes. Resort amenities are available only to in-house guests.

Yes. The resort requires a minimum stay of 2 nights.

The resort is a smoke-free property.

Pricing is posted on the dining page: https://www.xtanha.com/dining.

Spa and massage services are available to minors aged 9.

The closest medical center is at Caribe Ville, approximately 20–25 minutes from X'Tan Ha Resort.

Unfortunately, the resort does not have access to wheelchair or mobility-scooter rentals.

Yes, X'Tan Ha offers hypoallergenic or feather-free bedding options upon request.

Yes. Guests seeking a more tranquil environment can use the adults-only quiet area at the front pool.

Beach wheelchairs or other accessibility aids are not available.

The resort has 24/7 security surveillance cameras in all public areas. Footage is retained and may be requested for viewing by the guest in the event of an emergency.

X'Tan Ha does not offer motorized water-sport equipment directly, but the resort can assist guests with booking through third-party providers.

Breakfast is offered at USD $15 per person. Lunch and dinner are available à la carte.

Yes. Each unit has a copy.

The resort’s direct booking URL is https://hotels.cloudbeds.com/en/reservation/JswWd0/?currency=usd.

X'Tan Ha has 29 rental units.

Yes, the resort offers special guest rates for weddings, retreats, and family reunions.

If an item is found after checkout, the resort stores it and ships it if possible.

Yes. The property undertakes yearly projects, and guests are advised ahead of time.

A refund is provided if the tour company cancels the tour.

Yes. Expedia states that all guestrooms include separate dining areas, along with air conditioning, free Wi-Fi, and safes.

Yes. The Expedia listing includes a property video and a photo gallery with 195+ images for X'Tan Ha - The Waterfront Resort.

The activities information describes Belize’s waters as home to vibrant coral gardens, playful dolphins, gentle manatees, and many species of tropical fish.

The activities information highlights Belize’s rainforests, waterfalls, hidden caves, winding rivers, national parks, and protected reserves as inland attractions for nature and adventure travelers.

The property surroundings list Temple Run Tavern at 150 m, Mambo Restaurant at 3.5 km, and Johns Escape at 4.7 km. Listed distances are estimates and may be straight-line distances when no walking or driving route is available.

The property surroundings list North Ambergris Caye Beach at 30 m and Playa Blanca at 3.2 km. Actual walking or driving distances may vary from the displayed estimates.

The automated guest review summary highlights friendly, attentive staff, tidy units with daily housekeeping, and a clean beach area where guests have seen marine life such as stingrays and fish. It also describes the location as a peaceful waterfront setting and mentions tasty food and cocktails.

The Booking.com listing says guests might be eligible for a Genius discount at X'Tan Ha. Availability depends on the selected dates, booking dates, stay dates, and other available deals, and guests must sign in to check.

Expedia describes X'Tan Ha as having candy-colored rooftops, dark Belizean wood, and local art. The setting is presented as a quiet beachfront retreat with sea-breeze evenings and landscaped pools.

Yes. The Booking.com listing includes family rooms among X'tan Ha- The Waterfront’s popular facilities.

The Booking.com listing says couples particularly like the location. It states that couples rated the location 8.0 for a two-person trip.

Ka'Kau Restaurant’s ambience is listed as family friendly. The restaurant serves American, Caribbean, and Mexican cuisine for breakfast, lunch, and dinner.

Sea View Rooms list air conditioning, cable television, a hairdryer, coffee maker, Wi-Fi, ceiling fan, and microwave. They also include a partial ocean view and a spacious private veranda.

Yes. The property rules state that guests need to let X'Tan Ha know in advance what time they will arrive. Guests can provide this through the Special Requests box when booking or contact the property directly.

The resort’s official website links to its X/Twitter profile at https://x.com/XtanHaResort. The contact page also lists the XtanHaResort profile on Twitter/X.

The resort’s official website links to its Pinterest profile at https://pinterest.com/xtanharesort/.

The resort’s official website links to its TripAdvisor profile at https://www.tripadvisor.com/Hotel_Review-g291962-d658823-Reviews-X_tan_Ha_Resort-San_Pedro_Ambergris_Caye_Belize_Cayes.html.

Nearby dining spots include Temple Run Tavern, approximately 150 m from the resort, Mambo Restaurant about 3.5 km away, and John’s Escape roughly 4.7 km from the property.

North Ambergris Caye Beach is only about 30 m from X'Tan Ha, while Playa Blanca lies approximately 3.2 km to the south.

Yes. The Expedia listing for X'Tan Ha – The Waterfront Resort features a property video alongside its photo gallery, giving viewers a visual overview of the accommodations and grounds.

A passport valid for at least three months beyond the travel date is required for entry into Belize. Travelers from the United States and most European countries generally do not need a visa.

Couples must be in Belize for at least three days before applying for a marriage license. The license generally costs about US $150, plus a small filing fee, and the certificate is issued in roughly one month unless an expedited service is requested for an additional US $75. The ceremony may be civil or performed by a pastor or priest. European nationals require a special stamp to ensure the certificate is valid in their home country.

There are no universal age, health, swimming-ability, or safety requirements; specific criteria vary by tour and destination. Participants should generally be in good physical condition, as some excursions can be demanding.

Snorkeling, diving, and fishing are generally available year-round. Mainland tours may be postponed or cancelled during the rainy season if flooding occurs.

Alcohol is served exclusively to guests who are at least 18 years old. No specific identification requirements are detailed in the policy.

These terms are determined by the specific agreement negotiated between the client, the planner, and the hotel. Securing travel insurance is strongly recommended.

All aspects of a group room block—including minimum room requirements, release dates, attrition provisions, and cancellation terms—are established through direct negotiation with the hotel. Final details are confirmed in the contract between the group and the property.

Guests may receive a refund or rain check only if the tour is cancelled at least 24 hours before the scheduled start time. The resort merely facilitates bookings with independent tour operators and therefore bears no responsibility for issuing refunds on cancellations made within 24 hours.

If resort-provided equipment is damaged or not returned, a damage assessment fee will be charged to the guest’s account. Guests are required to sign a waiver accepting full responsibility for the safe return of all items.

Belize maintains the same local time throughout the year and does not observe seasonal clock changes. Depending on the time of year, this local time aligns with either U.S. Central Time or U.S. Mountain Time. Guests should schedule all check-ins, transfers, restaurant reservations, spa appointments, and activities based on Belize local time.

Guests may charge restaurant, bar, spa, tour, and rental purchases directly to their villa account; separate payments are not required.

Yes. Ka'Kau Restaurant and the beach bar welcome all patrons, including non-registered visitors.

Morning departures for Mexico Rocks, Hol Chan, and fishing begin at 8:00 a.m., while afternoon departures leave at 1:00 p.m. Full-day inland excursions depart at 7:30 a.m. and return at approximately 4:00 p.m.

For shuttle flights to or from San Pedro, each passenger is allowed one carry-on bag with a maximum weight of 15 lbs (6.8 kg). Ferry and water-taxi transfers have no luggage restrictions.

The docks are open to the public until 6:00 p.m. Swimming is permitted only within the immediate dock area due to boat traffic. Tour boats may use the dock for guest pickups.

Modification fees vary depending on when the change is requested. For exact terms and charges, please consult the cancellation policy on our website.

Yes. Guests are required to sign liability waivers before participating in any resort-arranged water sports, tours, or similar activities.

The resort assesses the extent of any damage to the villa, furnishings, or other property and calculates the corresponding repair or replacement cost. The guest is responsible for this amount, which can range from a few dollars to several thousand dollars, depending on the severity of the damage.

The cancellation, payment, and refund terms are the same for all reservations, whether booked directly with the resort or through third-party platforms such as Expedia or Booking.com. Guests can expect identical policies regardless of the booking channel used.

Yes. Guests should verify any additional taxes or service charges with the Front Desk or Concierge.

Direct-booking guests receive a welcome drink on arrival, daily breakfast for two (or four in a two-bedroom suite), round-trip ground transfers between San Pedro town and the resort, complimentary use of kayaks and paddleboards, personal concierge service, preferred rates on bicycle rentals, complimentary refueling and taxes on golf-cart rentals booked through the resort, and high-speed Wi-Fi for the entire stay.

The package is offered year-round. Current promotional terms list a booking window through 20 December 2026 and a stay window through 21 December 2026, so you may reserve the package for travel in any month within those dates.

A two-night minimum stay is mandatory; longer stays are welcome and receive the same daily inclusions for the full length of the reservation.

No. The full package—with breakfast, transfers, watersports, concierge service, golf-cart perks, welcome drink, and Wi-Fi—is only available when you book directly with X'Tan Ha Resort; third-party sites sell room-only rates without these amenities.

It is not a traditional all-inclusive. The package covers breakfast, transfers, select watersports, concierge assistance, Wi-Fi, and certain rental perks, but lunch, dinner, additional drinks, and off-property excursions are not included, giving guests flexibility to explore local dining and activities independently.

Use promo code “BelizeBliss.” The direct-booking link on the resort’s website automatically applies this code so that the package inclusions and rate populate during checkout.

The promotional rate begins at US $179 per night plus taxes and fees, based on double occupancy. A two-night minimum stay applies.

Yes. The property’s fine print states that the regular arrival-and-departure transfer between San Pedro Town and X'Tan Ha Resort carries a surcharge of US$40, with shuttles departing once per hour.

Yes. The Expedia listing for X'Tan Ha confirms that the resort operates a free shuttle service to and from the San Pedro ferry terminal; guests should coordinate their pick-up or drop-off time with the front desk in advance.

The resort’s child policy states that guests aged 12 years and above are charged at the adult rate.

No. One of the direct-booking perks states that when you book your golf cart through X'Tan Ha, the resort covers all rental taxes and refuels the tank for you at no additional charge.